General Manager
Scratch Restaurants Group - Austin Region
General Manager
Full Time • Scratch Restaurants Group - Austin Region
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Wellness resources
Scratch Restaurants Group is actively recruiting for an outgoing and experienced fine dining General Manager who is interested in taking on a new project in Downtown Austin. This dynamic role requires a leader with strong hospitality acumen, proven leadership experience in fine dining, beverage program management, and the ability to cultivate a positive team culture. The ideal candidates this role is ideal for a hands-on leader who thrives in a detail-oriented environment and is passionate about delivering refined yet approachable service.
Responsibilities include but are not limited to:
• Lead all day-to-day operations
• Set and maintain elevated standards of service, professionalism to ensure exceptional guest
experiences by exceeding guest expectations and demonstrating a genuine love for the art of
hospitality.
• Assisting with guests correspondences and coordinating with Host/Maitre D team to manage
guest reservations pre- and post- arrival.
• Take full ownership of site performance and reputation by driving sales and ensuring
seamless guest dining experiences. Monitor guest satisfaction metrics and resolve issues
promptly with professionalism and genuine care.
• Collaborate with culinary leadership on menu execution, presentation, and guest experience
• Manage staff performance, attendance, and team engagement while fostering a positive,
accountable, and, brand-aligned culture.
• Monitor budgeting activities, control costs, and analyze financial reports to meet business
goals. Maintain financial oversight and responsibility to increase sales and minimize costs,
including beverage, supplies, utilities and labor.
• Overseeing, auditing, and submitting finalized payroll and supporting documentation to the
HR team in a timely and accurate manner.
• Control and management of all FOH inventories, work with Operations team for efficient
provisioning and purchasing of supplies; supervise portion control and preparation to minimize
waste.
• Work closely with the Corporate Event Coordinator to ensure all private events, off-site
events, and community events are seamlessly executed
• Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee
and report any repair or building maintenance required
• Ensuring a safe, secure, and healthy restaurant by following sanitation standards and
procedures; complying with health and legal regulations and maintaining security systems to
reduce the risk of injury and accidents
Candidate Qualifications:
• Proven experience in fine dining restaurants with a deep understanding of hospitality, guest
engagement, and service standards
• Highly organized, financially fluent, and proficient in hospitality systems and technology.
• Experience independently leading, mentoring, and managing a team
• Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service
while creating lasting memories for our guests
• Displays technology capacity (phones, computers, apps, software, printers, wifi routers,
music systems, security systems, etc).
• Strong food, beverage, and service knowledge aligned with elevated fine dining standards.
• Have open full time availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications
Responsibilities include but are not limited to:
• Lead all day-to-day operations
• Set and maintain elevated standards of service, professionalism to ensure exceptional guest
experiences by exceeding guest expectations and demonstrating a genuine love for the art of
hospitality.
• Assisting with guests correspondences and coordinating with Host/Maitre D team to manage
guest reservations pre- and post- arrival.
• Take full ownership of site performance and reputation by driving sales and ensuring
seamless guest dining experiences. Monitor guest satisfaction metrics and resolve issues
promptly with professionalism and genuine care.
• Collaborate with culinary leadership on menu execution, presentation, and guest experience
• Manage staff performance, attendance, and team engagement while fostering a positive,
accountable, and, brand-aligned culture.
• Monitor budgeting activities, control costs, and analyze financial reports to meet business
goals. Maintain financial oversight and responsibility to increase sales and minimize costs,
including beverage, supplies, utilities and labor.
• Overseeing, auditing, and submitting finalized payroll and supporting documentation to the
HR team in a timely and accurate manner.
• Control and management of all FOH inventories, work with Operations team for efficient
provisioning and purchasing of supplies; supervise portion control and preparation to minimize
waste.
• Work closely with the Corporate Event Coordinator to ensure all private events, off-site
events, and community events are seamlessly executed
• Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee
and report any repair or building maintenance required
• Ensuring a safe, secure, and healthy restaurant by following sanitation standards and
procedures; complying with health and legal regulations and maintaining security systems to
reduce the risk of injury and accidents
Candidate Qualifications:
• Proven experience in fine dining restaurants with a deep understanding of hospitality, guest
engagement, and service standards
• Highly organized, financially fluent, and proficient in hospitality systems and technology.
• Experience independently leading, mentoring, and managing a team
• Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service
while creating lasting memories for our guests
• Displays technology capacity (phones, computers, apps, software, printers, wifi routers,
music systems, security systems, etc).
• Strong food, beverage, and service knowledge aligned with elevated fine dining standards.
• Have open full time availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Scratch Restaurants started when Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restaurant concept could be. Although each of their concepts are independent and unique from one another, the constant thread that ties all of Scratch Restaurants together is the dedication to the artisanal “from scratch” approach to hospitality. Currently featuring and expanding our Sushi|Bar and Pasta|Bar tasting menu concepts.
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